LOREM ISPUM DEBET VINA
BREAK DOWN ASSISTANCE FOR FLAGSHIP PRODUCTS
We know how demanding our industry can be, therefore we want our customers to feel the reassurance of the break down support we have in place all year round! This is called Top Service Privilege and is included with our flagship products, providing the following length of cover:
This is called Top Service Privilege and is included with our flagship products, providing the following length of cover:
- Combine Harvesters: CR, CX - 3 years / TC - 3 years for all units retailed in 2012
- Forage Harvesters: FR – 3 years
- Big Balers: BB - 3 years
- Telehandlers: LM – 1 year
- Tractors: T7, T8, T9 (Tier 4 models) – 3 years
- Tractors: T7000, T8000, T9000 (Tier 3 models) - 3 years
Top Priority
All departments within Top Service Privilege work around the clock in high season, in close partnership with the dealer network, to keep any down time you may experience to an absolute minimum.
Top Speed
Our parts and service teams are ready to search for the part or technical solution needed to get our customers back on the move as quickly as possible.
For parts delivery we have many options from planes to taxi carriers to keep customer down time to a minimum.
Top Support
- A member of the New Holland team is always on duty, ready to respond to a situation as soon as our dealer activates the service.
- New Holland and the Dealer network will look at all support options to keep the customers down time to a minimum, even as far as providing a backup unit.
- We also investigate alternative part solutions and support from the factory where necessary.
- New Holland will maintain contact with the dealer even after the solution has been provided, up until the point we know the machine is repaired.
Listening to your experience
We will contact each customer to understand the satisfaction of the service received, and we will also ask our dealers for their perspective too!