LOREM ISPUM DEBET VINA
TOP SERVICE PRIVILEGE - Break Down Assistance for Flagship Products
We know how demanding our industry can be, therefore we want our customers to feel the reassurance of the break down support we have in place all year round!
This is called Top Service Privilege and is included with our flagship products, providing the following length of cover:
- CR, CX8000, CX5000 & CX6000, TC5000– 3 years
- FR9000, FR – 3 years
- BB9000, BigBaler – 3 years
- T7000, T8000, T9000 (Tier 3 Models) – 3 years
- T7, T8, T9 (Tier 4 models) – 3 years
- LM5000 – 1 year
Top Service Privilege operates around the clock in high season, in close partnership with the dealer network, to keep any down time you may experience to an absolute minimum.
Our parts and service teams are on call in high season, ready to search for the part or technical solution needed to get our customers back on the move as quickly as possible. For parts delivery we have many options from planes to taxi carriers to keep customer down time to a minimum.
- In high season a member of the New Holland team is always on duty, ready to respond to a situation as soon as the Dealer activates the service.
- New Holland and the Dealer network will do all possible to provide support, checking many options such as providing a temporary backup unit.
- We also investigate alternative part solutions and support from the factory where necessary.
- New Holland will maintain contact with the dealer even after the solution has been provided, up until the point we know the machine is repaired.
Listening to your experience
We contact customers to understand the satisfaction of the service received, and we will also ask our dealers for their feedback too!
THIS IS WHAT OUR CUSTOMERS THINK
Mr G C Knight
“I was impressed that the spare parts arrived the day after by taxi.”
Mr C Bartlet, Fortrie Farms Ltd
“They always manage to keep their customers working.”
THIS IS WHAT NEW HOLLAND THINKS
“It’s about everyone pulling together to keep customer down time to a minimum!”
“Whether our dealers need technical support or parts, we make sure a solution is provided as quickly as possible and where needed we will also work with our dealers to provide backup support.”
“We always follow every incident until we know the customer is back to work!”
THIS IS WHAT OUR DEALERS THINK
“Good service and good backup.”
“The quick response from New Holland was excellent.”
“Very good communication informing us when and where the parts would arrive.”