24/7 Support and Information for New Holland Customers.
Setting ourselves the highest standards in quality and service are part of the New Holland culture, part of the New Holland DNA. That’s why we created Top Service, the highest level of personal care: 24/7, 365 days per year. Working in close partnership with the Dealer Network, Top Service is designed to ensure maximum satisfaction to New Holland customers.
One number for everybody and for everything:
- Dealer location
- Product brochure & enquiries
- Demos and test drive requests
- Credit information
- Service Assistance
- 100% customers called to check satisfaction for continuous improvement
Top PriorityThe New Holland Top Service team, which includes technical experts, engineers from Plants and R&D Centres, parts and logistics specialists, work 24/7 in close partnership with the dealer network, making the most of New Holland’s resources to resolve customer issues quickly.
Top Speed The Top Service team can source and distribute parts rapidly 24/7 across Europe or call on the engineering and service teams to identify the best solution
Top SatisfactionNew Holland Top Service is a closely monitored process, with every issue followed until its conclusion, when the customer is back to work and 100% satisfied
Top Service PrivilegeThe Top Service team can source and distribute parts rapidly 24/7 across Europe or call on the engineering and service teams to identify the best solution One number for:
- 24/7 break-down management
- 24/7 New Holland technician on call for fast track assistance
- R&D Engineers on call for specialist solutions
- 24/7 parts sourced from depots & factories
- 24/7 parts express delivery a
For customers with top-of-the-range products in warranty, there is extended in-season support with emergency break-down management, parts sourced from depots and factories and express delivery system to ensure they stay productive at this critical time.