New Holland, PA (April 15, 2009) - New Holland Top ServiceSM, the industry-leading program designed to provide New Holland equipment owners with 24/7 after-sales support, has been enhanced to include critical breakdown assistance for BB9000 Series big square balers.
"We're proud to be able to expand this valuable industry-leading service to our big baler customers," says Senior Marketing Director David Greenberg. "Many are custom operators, and providing express parts and service support to keep downtime to a minimum is not only critical to the success of their businesses, but also to the success of those many farmers who depend on the custom operators to be reliable suppliers. The value of New Holland Top Service cannot be overestimated."
Since being introduced in October 2007, New Holland Top Service has provided expedited service and parts assistance on selected tractors and self-propelled harvesting equipment (New Holland's CR and CX Series combines, HW and H8000 Series windrowers, FR and FX Series self-propelled forage harvesters. and all headers for these models, as well as for TM, T7000, TG, T8000, TJ, and T9000 Series tractors) that are within their base warranty period. This coverage now also extends to BB9000 Series big square balers during their base warranty period.
The New Holland Top Service team includes technical experts, parts and logistics specialists, working in close partnership with the New Holland dealer network, and uses all the resources of New Holland to resolve customer issues quickly. The New Holland Top Service Team resolves the technical issue and finds the needed parts by searching the company's entire parts stocking system. The parts are express-shipped directly to the New Holland dealer or customer. In the event the part is not immediately available, New Holland dealers can also secure authorization to source parts from their equipment in inventory, provide a back-up machine, or hire a custom harvester at New Holland's expense to reduce disruptions in critical production periods due to equipment downtime.
In addition to critical breakdown service on selected equipment, New Holland Top Service provides all New Holland customers with industry-leading service, information and support 24 hours a day, 7 days a week. New Holland customers who have service and product-related issues can contact the New Holland Top Service Team via a toll-free number: 1-866-NEW-HLND (1-866-639-4563). About New Holland
New Holland is a world leader in agricultural, utility and construction equipment. New Holland sells and services an innovative and diverse line, including a full line of tractors as well as hay and forage equipment, harvesting, crop production and material handling equipment.
Sales, parts and service are provided to customers by New Holland dealers throughout the United States and Canada. There are more than 1,100 New Holland dealerships located throughout North America.
For more information on New Holland products, contact your local New Holland dealer or visit the New Holland Web site at www.newholland.com/na.