Proactive Remote Support
Through MyPLM® Connect, New Holland specialised technicians operating in the Control Room, remotely monitor the connected machines, retrieve the data and analyze specific codes, implementing the needed solutions and preventing possible failures even before they occur.
Control Room
When a fault is detected and identified, the system itself proactively notifies the Dealer with the required corrective action. Then the Dealer can immediately arrange field or remote assistance with the customer and ask for engineering teams in New Holland for support to implement the quickest solution. We am to get you back on track as quickly as possible.