Top Service

Working in close partnership with our Dealer Network, Top Service is designed to provide an opportunity for our customers to contact us directly if and when required. We offer the highest level of customer care, staying in contact with each customer until their situation is resolved.​

There are many methods to contact us but to make things simple we have one unique phone number for every customer and for every enquiry, such as:

• Nearest New Holland Dealer location
• Product brochures and enquiries
• Product information
• Demos and test drive requests
• Retail finance information
• Service assistance and support
• An opportunity to share a New Holland experience​

Top Service is there for everyone: from a prospect wishing to find out more about New Holland and our product offering, to our existing customers wishing to share their experiences with us. We also call our customers to check satisfaction of our service for continuous improvement.​

We know how demanding our industry can be, therefore we want our customers to feel the reassurance of the break down support we have in place all year round!

This is called Top Service Privilege and is included with our flagship products, providing the length of cover detailed on the following page.​

Top Service Privilege operates around the clock in high season, in close partnership with the dealer network, to keep any down time you may experience to an absolute minimum.​

Our parts and service teams are on call in high season, ready to search for the part or technical solution needed to get our customers back on the move as quickly as possible. For parts delivery we have many options from planes to taxi carriers to keep customer down time to a minimum.​

• In high season a member of the New Holland team is always on duty, ready to respond to a situation as soon as the Dealer activates the service.
• New Holland and the Dealer network will do all possible to provide support, checking many options such as providing a temporary backup unit.
• We also investigate alternative part solutions and support from the factory where necessary.
• New Holland will maintain contact with the dealer even after the solution has been provided, up until the point we know the machine is repaired.

LISTENING TO YOUR EXPERIENCE
We contact customers to understand the satisfaction of the service received, and we will also ask our dealers for their feedback too!​