FAQ

GENERAL


What is MYNEWHOLLAND?

MYNEWHOLLAND is an area designed for and dedicated to farmers. In MYNEWHOLLAND you can find useful information and services for your day to day working life, such as operator manuals for your New Holland equipment and exclusive training videos; you can also manage your PLM® devices by requesting activations and subscriptions or learning more through PLM Academy videos.

 

Why should I register to MYNEWHOLLAND?

MYNEWHOLLAND can provide significant benefits to the management of your daily activities: you can access exclusive information or manage your PLM® devices; e.g. you can gain access to operator manuals by adding your equipment.

 

I forgot my password. Is there a way I can retrieve it?

In the login page you can see a “Forgot password?” link. Just click on it and follow the instructions, you will receive information on how to reset your password and keep enjoining MYNEWHOLLAND.

 

Is there a cost to subscribe to MYNEWHOLLAND?

No, MYNEWHOLLAND is completely free of charge.

 

Which contents are considered inappropriate?

We consider inappropriate all content that:
• Contains swear words or are otherwise questionable
• Are considered likely to disrupt, provoke, attack or offend others
• Are racist, sexist, homophobic, sexually explicit, abusive or otherwise questionable
• Break the law or condone or encourage unlawful activity.
• Advertises products or services for profit or gain.
• Is seen to impersonate someone else.
• Includes contact details such as phone numbers, postal or email addresses.
• Describes or encourages activities that could endanger the safety or well-being of others.
• is considered to be "spam", that is posts containing the same, or similar, content posted multiple times.
• Contains links to other websites that break the guidelines outlined above

 

I can no longer access MYNEWHOLLAND. What has happened?

As a first step, please create a new password through the “Forgot password?” link. If you are still unable to enter MYNEWHOLLAND, the editorial team may have blocked your user for recurrent inappropriate content you may have posted. In this case, we encourage you to get in touch with the team through the “Contact Us​” link.

 

How can I unsubscribe?

We are very sorry that you want to unsubscribe; to do so, please send a request to our Contact Center.
It would be very useful to know the reason why you want to unsubscribe, it will help us to improve our service.

 

What can I do with a MYNEWHOLLAND account?

Registering, gives you the possibility to access to most of the password protected sites of New Holland, like MYNEWHOLLAND website and app and to MYPLMCONNECT.

 

 

MY PROFILE

Why should I fill in all my personal data?

Filling in your complete profile helps New Holland to offer services specifically targeted for you. While we appreciate knowing better our customers, only very few fields are mandatory and if new ones are required for new services, we will ask you for those only once.

 

Are all fields mandatory?

No, few fields are mandatory, all the others can be filled in upon your choice. To register we require that you fill in your name, your email (to be used as username also) and your country and we also need all your company details. You can add and edit all your data by entering in the profile section.

 

Is my data visible to other users?

No, your data are only visible to your company manager, to selected CNHi employees and dealers, that will treat your data with maximum attention to your privacy and security. Please read our Privacy Notice to understand all implications.

 

I would like to change my market. How is that possible?

We are sorry but markets cannot be changed for technical reasons. Most of the content you see depends on the market you have selected when you register, so if you move to another market you should register as a different user.

 

Why should I register my company?

With the new MYNEWHOLLAND we have enhanced further the way we want to support you in your daily business. Registering a company will allow to have different users all under the same company, so you will need to register the same product multiple times. Also, if you are a farm manager, you can decide what your employees can and cannot do.

 

I am an independent farmer. Which company name should I specify?

The company name should be something that identifies your company in a clear way. In case you are an independent farmer, we suggest you use your name and surname.

 

Why should I leave my Business ID?

Registering your Business ID helps us to identify a company by a single unique code. If somebody else tries to register a company using the same Business ID, he/she will not be allowed.

 

I cannot complete the registration process as my company has already been registered. How can I go on?

Your farm manager may have already registered your company. In this case, when you insert your company data, you have an error message on the bottom of the page and you can insert your email and ask to your farm manager to be added to his/her MYNEWHOLLAND. The farm manager will receive and email and, as soon as he/she confirmed it, you can finalize your registration.

On the other hand, if you believe that your company has been registered by mistake, please contact New Holland Customer Centre and they will provide support.

 

We have created two companies by mistake. How can we merge them?

Please contact New Holland Customer Centre and they will provide support.

 

I have tried to register but the system tells my email is already in the database. How is this possible?

In CNHi we try to simplify your daily routine as much as we can and we have created a single access to access different CNHi properties. Specifically, you can enter on MYNEWHOLLAND with the same email and password that you use on MYPLMCONNECT, MyCaseIH and AFS Connect.
If you have forgotten your password, please use the procedure to retrieve it.

 

My farm hand needs to do more thing on MYNEWHOLLAND, like adding vehicles and PLM, contact the dealers and request activations and subscription. What can I do?

In the profile area, click on the box “Company and Users”, select your user and change the permission to an admin role. While a standard user can only see your fleet and download materials, an admin user can make all the actions described above.

 

An employee has left the company and I don’t want he can access to MYNEWHOLLAND. Can I delete him?

In the profile area, click on the box “Company and Users”, select your user and click on the trash bin. Please note: the action cannot be undone.

 

The person who originally subscribed to MYNEWHOLLAND is no longer in the company but I cannot delete him/her. What can I do?

The founder user has slightly different permissions for technical reasons. Please contact New Holland Customer Centre and they will provide support.

 

I have received a dealer invite to join MYNEWHOLLAND. How is this possible?

When you buy a New Holland product or you need activations and subscriptions for your PLM® products, the dealer may insert you automatically in the system. You should have received an email with all the details and you have to complete your profile registration.

The subscription to MYNEWHOLLAND will give you great benefits and it is strongly recommended for PLM Connected products.

 

Why are you passing data to 3rd parties?

With 3rd parties we indicate other CNH entities and dealers. Passing your data to dealers is a process constraint, as they are in charge for specific actions. However, you can always control which information they can and cannot see and remove their permissions at any time. For more details, please see the dealer management section.

 

 

EQUIPMENT

Why should I register my equipment?

Registering your equipment will give you access to exclusive VIP documents and materials. These can differ from product to product, however in general, we offer for all products the most updated version of the user manual and the latest brochure. Very often, you can also find a reach video-gallery with useful tips about your equipment. In addition, when available, you can find very interesting promotions on after sales and maintenance services you can benefit from.

 

Who is going to see this information?

Your vehicle list will be visible to all the users that you have added to your company. In addition, your data are only visible to selected CNHi employees and dealers, that will treat your data with maximum attention to your privacy and security. Please read our Privacy Notice to understand all implications.

 

How can I download an Operator’s Manual?

Downloading your user manual has never been easier … and free of charge! As a first step, add your equipment in the “Publication” link you can find all the available exclusive content, among which is the Operator’s Manual. The first time you download one of them, you may be requested with some additional information.

 

I have registered my vehicle but I cannot see operator manual or other content. How is this possible?

To have access to publications and all VIP content, we request you to add the PIN (Product Identification Number); in this way we are sure of the exact model that you own and we can provide you the correct content.

 

Why should I add one or more dealer? What will they see of my vehicle?

Adding a dealer is a requested step in the product registration, so you can always have a first point of reference for any assistance. Also, dealers can provide you directly some services as activations and subscriptions.

 

I have tried to add a vehicle but I cannot and it says it should be register by dealers. Why is this happening?

In New Holland we care about your privacy and your data, so we do not allow to register connected vehicles. In case you are trying to register a vehicle that is connected, you should ask your dealer to do so, as we need proof that you own this vehicle and we need to avoid that somebody may look at your farming data.

 

I have tried to register my vehicle, but it says that this PIN is already registered. What can I do?

If you are sure that nobody else in the company has registered your vehicle, please contact your dealer or contact New Holland Customer Centre to understand who has registered that and reassign it to your company.

 

 

PLM

Why should I register my product?

Registering your product will give you access to exclusive documents and materials, such as Operator’s Manuals and Quick Reference Guides.

 

How can I request activations and subscriptions?

When you register a PLM™ device into MYNEWHOLLAND, you will be displayed the full list of activations and subscriptions available; you can request to activate one to your dealer directly from MYNEWHOLLAND. Payment and invoicing will be handled directly from your dealer based on the usual agreement.

 

Who is going to see this information?

Your PLM™ list will be visible to all the users that you have added to your company. In addition, your data are only visible to selected CNHi employees and dealers, that will treat your data with maximum attention for your privacy and security. Please read our Privacy Notice to understand all implications.

 

How can I download an Operator’s Manual?

Downloading your user manual has never been easier … and free of charge! As a first step, add your PLM™ device in the “Publication” link you can find all the available exclusive content, among which is the Operator’s Manual. The first time you download one of them, you may be requested with some additional information.

 

Why should I add one or more dealer? What will they see of PLM™ device?

Adding a dealer is a requested step in the product registration, so you can always have a first point of reference for any assistance. Also, dealers can provide you directly some services as activations and subscriptions.

 

I have tried to add a PLM™ device but I cannot and it says it should be register by dealers. Why is this happening?

In New Holland we care about your privacy and your data, so we do not allow to register connected devices. In case you are trying to register a device that is connected, you should ask your dealer to do so, as we need proof that you own this device and we need to avoid that somebody may look at your farming data.

 

I have tried to register my PLM™ device, but it says that this Serial Number is already registered. What can I do?

If you are sure that nobody else in the company has registered your PLM™ device, please contact your dealer or contact New Holland Customer Centre to understand who has registered that and reassign it to your company.

 

 

DEALERS

Why should I add one or more dealer? What will they see of my vehicle?

Adding a dealer is a requested step in the product registration, so you can always have a first point of reference for any assistance. Also, dealers can provide you directly some services as activations and subscriptions.

 

What is the difference between this dealer locator and the website dealer locator?

The dealers you can find in MYNEWHOLLAND and newholland.com are our entire network, so there is no difference. Nevertheless, in MYNEWHOLLAND you can add your dealers to each product and get support quickly.

 

Can a dealer see my information on MYNEWHOLLAND?

A dealer on MYNEWHOLLAND can see only the information for which you grant him access. Specifically, a dealer that you have linked to one or more vehicle or devices will see your main company information and information on those vehicles and devices.

 

What is a default dealer and why should I set it?

A default dealer is a dealer that will always be proposed to you when adding a new vehicle or device. You can either set one or not, depending on your personal choices. Default dealers have the same type of access to information as all the other dealers.

 

I have changed my dealer and I want to remove it from all my vehicles and devices. How do I do?

You can always unlink a product from a dealer. To do so, you can enter in the dealer detail page and click on the unlink icon. Please note that a vehicle or device must always be associated to a dealer, so add a new dealer in case you want to remove the only one associated.

 

I want to delete a dealer from one of my products by I can’t. Why is this happening?

A vehicle or device must always be associated to a dealer, so if you are trying to remove it, the system will not let you. Add a new dealer and then try to delete the old one.
However, if the vehicle or PLM™ device are connected, you cannot delete the dealer that inserted this product. In case you need to, please call the New Holland Customer Centre.

 

What does it mean “Manage visibility”?

In your MyAccount area, you can manage the access a dealer can have to your data: Product Info data and MYPLMCONNECT Fleet data.

You can decide which dealer can see which information on your vehicles and devices and, in case you have a MYPLMCONNECT subscription, you can decide whether your dealer(s) is/are allowed to see your vehicles telematics data.

 

What does Product info and MYPLMCONNECT visibility mean?

Product info visibility means that a dealer can see a list of vehicles vehicle you own and which PLM devices you have installed on them; also, a dealer can see active subscriptions and unlocks and buy or renew them on your behalf; it’s the standard and default access that your related dealer has to your products.

MYPLMCONNECT visibility means that the dealer is able to see your vehicles telematics data available on the Fleet tab of MYPLMCONNECT. This kind of visibility is available only for connected products and has always to be granted by you, we never give access by default.

 

I have not given access to my Product Info Data to a dealer but he is able to see it. Why?

When dealers look for a specific Serial Number on our database, they have a 30 days default access to your product info, so that they can help you and support in case of need. When this access is granted, you receive an email and a notification to alert you of that. In any case, you can remove the access by going on MyAccount area, check and edit dealers access. MYPLMCONNECT info does not have this 30 days access and always need so be granted by you.

If, on the other hand, you have bought a used equipment, this may still be linked to the previous owner. In this case, please remove the old dealer and add yours.

 

Why don’t I see devices in the list, but just vehicles?

Devices and vehicle must always be together to offer you the best solution for your business. So, the visibility is assigned to a vehicle and all the devices linked with the vehicle will share the same.

 

Can I just give access to all my products to one dealer?

Yes, you can. In the Dealer Management area, just select the dealer to whom you want to grant access and select “Set default visibility”. In this way, the visibility rule will be applied to all current and future vehicles.

 

 

ACADEMY

What is the PLM Academy?

PLM Academy is a special training programme developed for New Holland PLM™ customers. Through online videos, the PLM Academy will give you support in using PLM™ products and exploiting their full capabilities. It can be accessed either on MYNEWHOLLAND on your PC or through the dedicated app on Google Play and iTunes stores.

 

Why should I use the PLM Academy?

PLM Academy is the best tool to understand quickly how to make your PLM™ products work at their best. A wide range of courses are available to help you further enhance your knowledge, and to enable you to squeeze every last ounce of potential out of your on-farm PLM™ solution. If that wasn’t enough, you can access quick-reference tutorials or the video training library to ensure you keep up to date with the latest PLM developments.

 

How can I access the PLM Academy?

You can start your training with PLM Academy either on your PC through MYNEWHOLLAND or by downloading the PLM Academy app on Google Play and iTunes stores. You can use both with one single login, so just choose the one that best fits you whenever you need it!

 

Why can I access only to some content?

PLM Academy app has two different levels of access: a wider access that includes only some content and a restricted access, which includes all the contents available. To get this second kind of access you need to enter a “Voucher code”; if you still did not get one, please ask to your New Holland dealer.

 

Where can I get a voucher code?

Voucher codes are provided to customers directly by their preferred dealer and they are free for all New Holland customers.

 

Which is the difference between the Academy section here on MYNEWHOLLAND and the PLM Academy app?

There are no differences actually, the content is the same on both, as well as the username and password you need to login. You can either choose one or the other depending on what is most handy for you and you can easily switch from one to the other depending on your needs.

 

Where can I find the PLM Academy content on MYNEWHOLLAND?

PLM Academy content can be found into the “Precision Land Management” section. Once there, you can either click on the PLM Academy menu on the left, to access to all the contents, or you can go to one of your registered products and watch content related to that specific products only.

 

 

MYNEWHOLLAND APP

Why should I download the app?

The app will grant you a quicker access to MYNEWHOLLAND content and you can be notified in real time of the important update; in the app you can browse the documentation offline, even in the middle of your most remote field!

In addition, if you need to contact your dealer, or us, the app gives you a very quick access to our Customer Centre and to your dealers details. For some specific models you can also request a direct intervention of our Customer Centre, to facilitate and track the assistance.

 

Is the app free of charge?

Yes, and it will always be.

 

Which are the differences between the app and the site?

Your profile, your vehicles, your device and every information that you post on MYNEWHOLLAND are perfectly synchronized between the app and MYNEWHOLLAND website. So, do not chose, use both at your convenience!

 

 

CUSTOMER SUPPORT

What is the support menu for?

The Support menu is a quick way to put you in touch with our Top Service. You can contact them through the support menu on the site and in the app, as well as through the toll-free number.

Which is the difference between a Request of information and Request of assistance?

Request of information should help you getting additional info on the Brand, on your products or on New Holland dealers; Request of assistance, is the correct choice when you have an issue with a New Holland vehicle.

 

How do I know that you are working on my case?

We always communicate back to you what we are doing. Usually, we call you back to have confirmation on the issue you have submitted or, in case you are unable to answer, we ask you to call us back. Also, either on the site or on the app, you can receive notifications of the update on your case.

 

Is my dealer informed?

Yes, he is always informed. We always get in touch with your dealer and request his on-site assistance for any of the issues you point out.

 

I need to open a ticket to request assistance, but the vehicle is not in the list. What can I ?

You can open request of assistance only for the vehicles registered with Serial Number. Please check that the vehicle has a Serial Number and add it eventually.

 

I have opened a request. How can I see it?

In the support section, you can find a tab “Open Tickets” where you can see all the open cases and any updates.

Top Service:
Twitter: @NHTopService


New Holland Agriculture a brand of CNH Industrial ©
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